Sinful Thrills wants you to love your purchase, that's why we have a no fuss returns policy. If you a UK customer, and for any reason you are not completely happy you may exchange unused and unopened eligible products within 14 days for alternative items or a refund FREE OF CHARGE!
Due to the obvious health and hygiene implications with adult goods, for the goods to be returned if they are not broken, the following terms have to be met.
• The goods must be unused.
• The goods must be returned in original condition & packaging.
• Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
• The goods must be received back within 30 days from the day you received the order.
• Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
• Lingerie and items of clothing are non-refundable and non-exchangeable.
• 'Stretchy' Cock Rings are considered 'Single Use' or 'Disposable' and are non-refundable and non-exchangeable.
• Realistic Silicone Sex Dolls Attract a 20% restocking fee and return delivery costs are at customers expense.
• Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
• We do not accept returns or exchanges on international orders.
Please note we are unable to refund the cost of postage if you do not use our free returns postal service.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you at your expense.
You have the right to cancel the order at any time up to 14 days from the day after delivery. No questions asked. Just return the goods, unopened and unused, to the address below to qualify for a refund. Your refund will include basic shipping charges (Royal Mail Tracked 48). If you request non-standard delivery (such as DPD Next Day) we will refund only the cost of the basic service.
Defective Items and Warranty
• When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.
• If the product is defective, please explain the fault in a returns form, which you can find in various formats below, and return it with its original box with all manuals and accessories for a full refund or replacement.
• If the item is over a month old, please send it back to us, along with a returns form which you can find below, to the address below - We will then arrange a replacement.
• Goods can be exchanged or refunded due to any defect until up to 14 days from the day after delivery. After 14 days exchange only will be available.
• Please note that deals and 3 for 2 or similar offers will not qualify for a full refund.
• All returned products are tested and will be sent back to you at your expense if found to be working or in an unacceptable condition.
• All items that are returned as faulty MUST be thoroughly cleaned before returning.
For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.
We offer a full years warranty on all products, if the item is defective in the first 14 days of purchase, and you are returning your item from within the UK, contact us, and we will provide you with our FREEPOST address.
Health and Hygiene laws restrict what we can and can't do in respect to returning intimate items of Lingerie.
What we can say is that if you try any clothing on and it's not quite right or it's not what you expected then please return the item in the condition you received it in and we will refund or exchange the item for you.
If an item is returned and found to have been mistreated or overly handled and not in the pristine condition we sent it in then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense.
Personal items such as items with a crotch area cannot be exchanged or refunded.
'Stretchy' Silicone Cock Rings
This type of cock ring is considered to be 'Single Use' or 'Disposable'. We cannot accept returns for 'snapping' or 'rupturing' of the silicone for this reason.
Realistic Silicone Sex Dolls
A 20% restocking fee will be applied for any returned doll. If a doll has been used in any way or cannot be repackaged a refund will not be given. The doll must be returned free of marks or tears, in the original packaging with all accessories and be in resalable condition.
If a fault is reported on a sex doll that has been used, we will investigate the evidence provided and reserve the right to offer a replacement, not a refund. If not in stock, the replacement doll will be ordered from the manufacturer and we will advise the date when it will be ready to dispatch to the customer, which may be several weeks.
Sex Dolls will not be replaced for tears or any cosmetic damage that may have been caused from use.
Customers are liable for the cost of returning a doll to Sinful Thrills. In the event of a cancellation or return, the postage costs may be claimed back from any monies paid by the customer.
Unfortunately we cannot accept returns or exchanges on international orders. Additionally, we do not assume any responsibility for items held up in customs or packages that have been confiscated.
We will be as discreet as possible on customs labels, but we are required by law to indicate the contents inside and the retail price. It is the responsibility of the customer to make sure that items being shipped are legal in your area. We cannot be held responsible for anything that is confiscated by customs.
It's also important to note that your country may charge you duty or tax in order for you to pick up your package. Sinful Thrills is not responsible for any taxes, tariffs or duties that are levied. Please note that the import duty rate for importing products ranges between 0% and 45% depending on the country you are importing into. We are unable to process refunds for items seized by customs.
How to Proceed
1) If you are a UK customer returning a product which is faulty, or wish to cancel your order within 14 days of receipt, please contact us for our FREEPOST address.
2) Download and complete our returns form below. A returns form should be completed and included with any returned item, regardless of reason.
3) Send your rerturn items to the address we give you in the case of items elligible for free returns or, in all other cases, to the following address. Please be sure to use a tracked service, as we cannot be held responsible for any lost items before we receive them.
PO BOX 228
We aim to deal with returned items on the day that we receive them. Refunds will be made to the card or PayPal account that was used to place the original order. It can take up to 5-7 working days after we have received your item for the refund to appear on your account statement, however in most cases our experience that PayPal payments are returned instantly. Credit or Debit cards can take a few days though unfortunately.
If you have any other queries please contact us. Please quote your order number in any communication.